Consumers Rights

This Consumer Rights Statement outlines the rights of individuals and entities who engage with the services provided by 成都捷链通供应涟科技有限公司, doing business as Logestics. Our company operates globally, with a core mission to provide end-to-end logistics, sourcing, manufacturing, warehousing, and order fulfillment services to e-commerce businesses. Our registered business address is Room 01, 9th Floor, Unit 1, Building 2, Ronggang Chuangzhi Park, No. 66 South Section of Hupan Road, Xinglong Subdistrict, Tianfu New Area, Chengdu, Sichuan 610213, China. If you have any inquiries or concerns regarding your rights as a consumer, please reach out to us at hello@logestics.com or call us at +86 178 2808 4248. We are committed to transparency, fairness, and ethical business practices across all client and consumer interactions.

By accessing or utilizing the services of Logestics, consumers are afforded specific rights aimed at ensuring the safety, fairness, and reliability of their interactions with our company. These rights form the foundation of our approach to ethical commerce and international logistics service provision. Whether you are engaging with us directly as a client, placing orders through an e-commerce platform that utilizes our fulfillment services, or receiving goods handled by our systems, your rights are protected and respected in accordance with local regulations and international best practices.

We recognize that consumer protection is a cornerstone of trust in the digital economy. As a third-party logistics provider, Logestics does not sell directly to consumers but acts as a fulfillment and support entity for e-commerce brands. Nevertheless, we remain committed to upholding core consumer protection principles. This includes ensuring that all products stored, processed, or shipped through our facilities meet quality and safety standards as defined by relevant regulatory authorities. Should any item processed by Logestics be found to be defective, misrepresented, or unsafe, we will work in cooperation with our client brands and authorities to ensure appropriate remediation, including returns, recalls, or replacements where applicable.

Consumers have the right to receive accurate, clear, and timely information about the products and services that involve our logistical systems. While the product descriptions, warranties, and guarantees are the responsibility of the originating e-commerce brand or manufacturer, Logestics supports transparency by providing real-time tracking, inventory accountability, and clear logistics documentation. Our systems are designed to support full traceability from the moment goods enter our warehouse through to final delivery, ensuring that consumers and clients alike are informed and empowered throughout the shipping process.

We also acknowledge the consumer’s right to data privacy and protection. Any consumer data that is shared with Logestics through integration with our clients’ platforms is handled with the utmost confidentiality. We implement secure systems to protect personal information from unauthorized access, misuse, or disclosure. Our privacy practices comply with applicable data protection regulations, and we only collect, process, and store consumer data necessary to execute logistical operations on behalf of our clients. Consumers who have questions or concerns regarding the handling of their personal data may contact us at the email or phone number provided above.

In the event that a consumer wishes to file a complaint regarding a product or service associated with Logestics’ fulfillment process, we encourage them to do so either through the brand from which they purchased the item or directly through our support channel, where we will coordinate with the relevant parties to resolve the issue. While we do not provide retail customer service, we will facilitate communication and issue investigation when possible to ensure that all complaints are addressed fairly and in a timely manner.

Logestics upholds every consumer’s right to fair treatment, non-discrimination, and access to redress. If at any point a consumer believes that their rights have been infringed upon due to errors, negligence, or systemic failures within our logistical framework, we welcome the opportunity to investigate, correct, and improve our services. Our internal procedures allow for dispute resolution and feedback analysis to continuously enhance our customer experience and operational integrity.

We further affirm that consumers have the right to expect that goods handled by Logestics are not counterfeit, prohibited, or unsafe. To support this, we maintain strict compliance procedures with respect to incoming and outgoing shipments, including inspections and verifications as needed. In cooperation with suppliers and brand clients, we aim to prevent the circulation of substandard or illegal goods and to preserve consumer confidence in the global commerce network we support.

Logestics retains the right to update this Consumer Rights Statement in line with evolving regulatory requirements and business practices. When such changes occur, we will update the contents of this page and communicate any significant updates through our official communication channels. Continued use of our services following such updates will constitute acknowledgment and acceptance of the revised policy.

Your satisfaction, trust, and safety are of paramount importance to us. At Logestics, we take seriously our role in upholding the values of responsibility, accountability, and consumer respect throughout the supply chain. For further clarification or support, please contact our customer support team at hello@logestics.com or +86 178 2808 4248.